Bad customer service

Up until today I never experienced any problems with Afrihost and their customer service teams. I have always only received the best service from Afrihost and the customer service team. Just yesterday i gave them a 5star rating on Google. I had a few encounters with the customer service team since yesterday. My account was suspended, I made a normal eft payment from Nedbabk to Standard Bank. I was told yesterday that normal payments reflect only after 24hrs, which I understand perfectly fine. Spoke again with the customer service team today and was told that my account will be activated in 30min. I waited an hour and decided to contact them again. I inform Sikhumbuzo N of my situation and was told that I must wait 2-3 business days for the payment to reflect. I told him that this was unacceptable and he simply couldn't care less. I simply could not understand that in 2026 payments takes 2-3 business days to reflect. This was the first time I have ever experienced such bad customer service from Afrihost. My problem is not with waiting 2-3 business days it just how the customer service consultant handle my query. It's really sad that one individual can have such a negative effect on such a good company that I never had any problems with.