Bad customer service

I have been a long standing client of Afrihost. And has always recommended them to everyone we encounter.

But this latest service has definitely left a foul taste in my mouth.

I went from fixed Lte to fiber. I kept explaining I can not have both lines so the lte will have to be canceled when the fiber is up and running.

I dont know if ther was a break in communication or not understanding my needs or a just dont care but now I end up paying for both in one moth.

The line was activated befor the cancelation and even before the router was delivered. If I was directly communicated that the lte can not be canceled now and only be canceled on the 1st of April and if I would then like to rather have the fiber activated on the 1st of April I would rather have gone with that option.

Afrihost has certainly dropped the ball on this one and has left me not only seeing red but in the red.