1 reviews | Active since Feb 2017

07 Jun 2021, 13:06

BAD CUSTOMER SERVICE

I left mweb as they dropped Sadv and went over to vumatel. I saw a better deal with afrihost. I signed up and gave a month's notice with mweb. Last day of May mweb reminded me that they were switching me off on the 1st June. 1st June I notified afrihost on their whatsapp page that mweb released my line and that they should make arrangers to migrate me to feogfoot. I have now whatsapped everyday since the 1st, I have telephoned and spoke to agents only to find out that they onlybput my order through on the 4th of June. It is now the 7th I still do not have fibre I am spending money on data for my phone in order that I can work and to top it all one of their telephone agents this morning, a guy whose name I forgot, kinda told me indirectly, that there is nothing they can do I just have to wait. This is totally unacceptable, will not recommend afrihost to my friends and family

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