Bad customer service

I will never recommend afri-host to any one ever

Been complaining to them about connectivity issues since last week already

Eventually yesterday the connectivity just went away.

I then contacted them via whatsapp yesterday where i was assisted by Flossie P

And he did some test with me over the phone where he advised me that it is the fibre line with frogfoot thats the issue

He then tolf me that he will log a fault with frogfoot ot have it resolved

I then called this morning at 9am on the 28th of April and frogfoot advised me that they resolved the issue last night already.

I then called back to afri-host and they advised me that the issue is still on going thembiso then told me that he will call me back and no call back was made to me.

I then called Afrihost again and got through to Amanda and she tried to assist me by doing doing test with my laptop i then advised her that afri host cannot expect customers to conduct these test as we are not technicians.

She then got cheeky when i told her that i cant hear her coz he line is bad and need her to repeat the things to me.

She insisted that my wifi is not switched off on my laptop and that is when i lost my temper with her coz you cannot argue with a customer when they tell u that they are not clued up with this fibre things.

I then asker her to rather put me through to thembiso again as i cannot deal with her. She then advised me that he is currently busy with a customer.

It is currently 12:42 And still no call back to advise me what's going on at all.

Really poor customer service as I had to spend money on airtime to call afri host and still no resolution at all.

I do not know why a technician is not being sent out to assist at all going for a 2nd day without any connectivity.