BAD customer service!!

I signed up for a Wireless package last year October. In December, I decided to downgrade my package as I was not using all the data. On 21 Jan, I started having connectivity issues, with an error message that I’ve used up all my data. After numerous e-mails back and forth, I was requested to e-mail Rain directly, which I did. I had to point out to them again that the error seems to relate to a data issue, and only then (22 Feb!!!) did they respond that I no longer qualify for the double data, This was a surprise to me, as I did not get a notification that I would lose the double data deal, and to this day Clientzone still “incorrectly” shows the double data. I’ve been waiting for weeks now, to only get vague responses and referrals to general policies and procedures, but once again, nowhere does it state the exact conditions where the double data deal will be removed. I find this service unacceptable and I am extremely disappointed that I ever chose them as a service provided. I guess I should have checked on this page first for reviews, as it seem to mirror my exact horrible bad experience.