Bad Copy Paste support.

Paying for a 1Gbps line with them and only getting 46Mbps down and up since Thursday around 10:15 when our line went down, I then restarted my ONT and router and then this happened.

I contacted support and got 4 different copy paste replies each requesting a different "test". They requested a bunch of speedtests and Traceroutes which I supp**** to them. They also requested that I plug directly into the ONT and do a speedtest as well which showed my speeds at 900Mbps down and 250Mbps up.

They asked me if I had another router I could test with which I did and proceeded to plug it in and configure it. I got the same results, 46Mbps down and up. Then I tried a 3rd Brand new ASUS RT-AC58U router and also got the same result. Their conclusion was that my router/s was too old and they want to send me a new router.

Since then I got a email on Friday night stating that they would contact Metrofibre to do a port reset, but I have not heard something since.

I have cancelled my service with them and moving to Cool Ideas where I have not had such bad support ever.