Bad Connectivity and communication

I have had the same problem for the past two months and all i was told was to restart or reset my router every time. Last weekend i was told that there's a fault with the tower since the 4th of March and MTN was aware and fixing it. Problem still not fixed, today i was given the impression that MTN was not aware of any fault. If i have to keep restarting my router for about four times a day, what exactly am i paying for.