bad conduct from staff member

<p>so i have a problem since there was in issue 2 or 3 days ago i reported the issue via live chat. Today i see i am on 1mb line speed when i am supposed to be on 10mb when i get told im throttled. The woman Charlotte B. was not actually trying to help me fix the issue just says ive been throttled according to their ToS. I have clear proof that there is not meant to be any throttling on my account and it is set to off. So instead of trying to help me she upsets me to a point i have to swear and make threats instead of helping me like brushing me off. I am also going to discuss this issue with Gian. I want my account fixed and im tired of the mediocre support in the passed and i am definately not happy with their support today especially from this charlotte person.</p>