BAD COMMUNICATION/ NO INTERNET FOR 2 WEEKS

on the 30th Jan i got a telkom post paid line installed and everything went smoothly. got my number etc.. on the same day i signed up for a capped ADSL package, which also went smoothly. i got an email stating that it would take 7 - 14 days to get my line converted- no problem- after a couple of days i got an email stating that my account is active etc. I then tried the internet and it didn't work, called the call center and this wasn't pleasant at all. one technician put me on hold saying he will be back 2 seconds 24 minutes later i put the phone down. My problem is that all i get is \the problem has been escalated"no matter what"