Bad communication and product knowledge!

I moved into Balwin Properties 2 weeks ago in Cape Town.

Had 6 options for fibre providers,I chose Afrihost from past dealings and they have a great reputation.

Have been very disappointing with my experience.

Apparently complex is fibre ready, fibre ONT for fibre is in the unit already.I have also tried to phone Afrihost to confirm this, as I am not a IT genius.They had no idea what I was talking abut or knew at first what Balwin Properties is of which Balwin Properties is a partner with Afrihost and its on their website. I even emailed them with loads of pictures.

From here i emailed them a few times of which took 4-5 days to reply and was of no real use at all and half the time the online chat system never works.

Signed up for 200gb 10mb capped fibre line and ordered a router. Which has been 12 days and still not arrived with no communication from them. Which i had to phone now and inquire which they rep**** casually, we ran out of stock and might get more this week! Could of communicated this with me, as stated on website delivery is 1-3 days!