Bad bad service

Afrihost must honestly be one of the worst companies in have ever had to deal with. On the 8th of January I app**** for a fibre line for my home in Blairgowrie. Almost week later openserve arrived with no prior appointment to install the line....no matter lucky I was home to allow them access. I then proceeded to call afrihost - after being on the phone for close to 3 hours, cutting me of twice to be told that the courier company collected my router 2 days ago.....the lady on the other end of the phone gave me the number for the courier company and the supposed tracking number. After having a chat with the courier company, the supposed tracking number was incorrect.....after another failed call to afrihost as I simply cannot hold for what was again 45 min I got into my car and drove to their offices in Rivonia. After a bit of a wait in their offices a lady shouted from her desk......NEXT. with no greeting from her side I sat down infront of her where I received a look of irritation from her side. I then greeted and asked her to have a look if she could track down my router that was supposed to be delivered 3 days ago....her response after a few keystrokes on her laptop.....it has been delivered.....i looked at her in dismay and said ibwouldntbbe sitting infront of her if I had received it. She then proceeded to shout at me and said that she doesn't know whatbthey problem is as I have not told her....after telling her the above story she without explaining where she was going she stormed off, flung open the glass door and vanished into the gardens.....and their she left me for close to 30min. I then got up and asked the reception to call a manager as the frustration was now beyond the tipping point. The very sweet and helpful lady put me in a meeting room and asked what was going on....i explained the situation....she offered me something to drink and said she will be right back. About 10 min later the lady who stormed off into the garden walked into the meeting room threw a box on the table and said their is your router and walked out......needless to say after another 15 min wait after that I decided I couldn't waist anymore time with people who clearly were not interested in assisting me as a manager had still not appeared to assist. I got home plugged the router in.....and it was not set up properly.....after another almost 2 hours on the phone my internet finallybstarted working on Monday the 14th.....on the 15th they disconnect my services.......apparently afrihost feel it necessary to charge me for a service that I never had from the day I app**** for the service......the service from these people has been nothing but the biggest headache.....if you need an ISP my suggestion is go to telkom.....atleast that way you know that the frustration will be warranted as that is what you would expect from them......