Bad attitude and no reply

Logged a Fibre issue, but have not had a response from 26 Nov 2017. I decided to phoned and the support cosultant had very bad attitude. I asked if they are ignoring my ticket and said no. Then asked for an update. She said you did not send a speedtest, so I asked, but no one told me. She rep**** with well we cannot help you! This kind of attitude will drive customers away. I have been with them for years 5+, but never had such bad service.