Bad and ********* service

I am up in arms with this service provider where their agents are concerned

So basically I have a line with Afrihost and I moved from my old premises to a new premises

I then sent a call request on the 3rd of June explaining I'm moving etc and what the process they then explained fine I understood and then on the 5th of June spoke with a agent on WhatsApp asked them the same thing they sent a message stating what's the procedure understood that too cool and then on the 25th of June called in again because I was struggling and then a agent walked me through what must be done etc. and not once did anyone mention about cancelling before a certain date till today when a debit went off not for my new premises but my old premises and then I sent a call request this morning and explained and they would get back to me till I sent a call request again to get a follow up just to be sent from pillar to post and just say unfortunately we cannot do a refund because you didn't cancel the line before a certain date which nobody mentioned in the time I was enquiring about the move and that I say is BAD AND ********* SERVICE AND BEHAVIOUR FROM AGENTS THAT ARE SUPPOSE TO KNOW THE PROCESS OF THE COMPANY THEY WORK FOR. Afrihost is one company and have many agents working for them but yet each of them have a different story telling a client how to do what and then when the client enquires about the problem nobody can help or they just say sorry and instead of helping they are shifting the blame from the one agent to the next and then one department can't help you so they just transfer you to the next department which then says that the department that just transferred you was the department thats's suppose to help you with your issue.

This is how long I've been on a call to get answers and help and to no satisfaction and just get unfortunately we can't refund or help because the agent you dealt didn't explain correctly what ****ed me off the most was the fact the lady that helped me on the 25th of June also didn't tell me but helped me with the moving of properties just for the agent I was speaking too transfers me to her so that she could explain to why I can't get a refund because she didn't tell me about the cancellation which I found very ********* because again Afrihost is one company yet they want to blame others instead of helping and keeping the client happy

So could I please get feedback on this issue and my money refunded back into my account

Thanks Kyle Khan