Bad Accounting and Customer Service from Accounts Department

I am complaining about the accounts department. Every month, for the past 3 months, I have manually paid my account, before the 1st of the month, on the last day of the previous month, my account is due to be paid, by the 1st. Every month, they charge me late payment penalties amounting to R100, which I must pay, in order to have access to my services.

I called the accounts department today, to complain about this, and was told, according to my contract my account is due to be paid by the 27th of the month to avoid late payment fees, but the contract clearly states, and invoices are only raised, on the 1st of the month.

Furthermore, I have two products, and when I log onto my account with Afrihost on the first of the month, only one invoice is raised, my second invoice is only raised on my account on the 2nd of the month, however, back dated.

In terms of standard accounting practice, Afrihost is not complying to the standard they should be. I will be taking this complaint further than Hello Peter as well.

Be careful when you are checking your account and dealing with their accounts department, they try to confuse you with their contract terms, but they aren't even compliant of their own terms and conditions.

L Paulsen