Awful Service by Afrihost

About 7 weeks ago when I started university I looked for a an internet provider that I could receive fiber from. I landed up going with Afrihost. Open serve came and set up my WiFi and i was informed that Afrihost had not given them a router. When I first called I got told I did have a router. The second time I called the guy helping me looked on the system and found that I actually had not been given a router as hey had just run out. I was very understanding and waited for them to get stock in so they could make my delivery. I was first told I would get it that Wednesday when I called on Wednesday I was told that the delivery had not been made and they were only coming in on Friday so I would get it on Monday. The router came on Monday. I spent approximately 50 minutes on the phone to a support guy known as jarryd. He told me my router seems to be faulty and that we has emailed the according services to get it picked up for me. I called back 2 days later and a lady by the name of Leratho (if I’m not mistaken) said “I’m not going to lie to you Anna there is no sign o that anyone has requested a pickup or a new router for you.” I was very annoyed, understandingly, but I was writing 3 tests that week so I put it aside and called back on Thursday (29 March). I was then told once again that I had been **** to and that there actually had been a request placed. I was now extremely frustrated and asked to speak to the manager Damon. He was not understanding and rather rude. He said he will try and help me as quick as possible. It is now the 6th of April. On the 4th I watsapp was he help line as I did not want to waste anymore of my time with this company as each time I call I wait for 15 minutes. The helpline then informed me that I actually have to place the order for my router to be picked up. No one had told me this and this is 2 weeks after I was informed that I have a faulty router. Now I am fed up. I did as he told me and placed the order. My roommate was contacted by someone saying he must be home from 1-5 on the 5th of April and he was. No one came to pick up our router. This is absolutely appalling. They have wasted so much of or time and have the audacity to charge me for 2 months of WiFi and to charge me for the pickup of the router. I have been speaking to them via Facebook as I wrote a bad review about them there and only then did they contact me. I have been chatting to them for about 2 weeks now and still nothing has been done they have made so many empty promises and lies to me. I can assure anyone looking for fibre to DEFINITELY NOT go to Afrihost. This is the worst service I’ve ever received and absolutely disgusted.