Awful client service from Afrihost (no internet for 8 days!)

I can't believe this!

My multiple follow ups to fault ISP-719316 from 8 April (later changed to ISP-723258 on 13 April), usually twice a day for the past week, have all said that "(a) I have no internet, (b) Afrihost keeps on telling me that "Vuma says your internet is working", but (c) I still have no internet / the fibre box has no internet light, and (d) this has been going on all week."

Then I ask, plead, beg for new, different, and more effective help, not about playing with tickets and parroting what Vuma allegedly says.

So you respond, yet again like a dozen of your colleagues before you, saying that "Vuma says your internet is working".

I have no words to say about how useless Afrihost is ... !!