mA
marschliono A

1 reviews | Active since May 2012

13 Aug 2024, 09:21

Avoid signing up with Afrihost due to their requirement to pay pro-rata fees immediately.

The overall experience was positive, from ordering the product to activation. However, while the sign-up process clearly mentions the router delivery fee, it fails to disclose that you'll be responsible for a pro-rata fee immediately after activation. This detail is not explicitly stated during sign-up.

I've been dealing with Lunga, a bot, who lacks customer service and empathy in addressing my concerns about the immediate pro-rata fee. I'm willing to pay the pro-rata fee along with the current month's billing at the end of the month, but it's frustrating that the immediate pro-rata fees are hidden in the terms and conditions. Despite multiple attempts to resolve this with Lunga, I was only directed to the T&Cs, which I found unhelpful. This experience has left me unable to recommend Afrihost due to Lunga's inadequate support.

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