Avoid Afrihost - they don't care about you.

Struggle to get my Afrihost-Managed ADSL Line fixed after a fault has been logged nearly a week ago.

On Tuesday 08 December 2020 my ADSL Line died, I immediately restarted my router and did some diagnostic tests by plugging in a spare router to test - still nothing.

I then called Afrihost to log a fault and ask that a technician be sent out. I've been calling twice a day ever since - no technician yet.

I keep explaining that I'm working remotely and that I need the ADSL to be able to do my job, but this negligence is now placing my livelihood in jeopardy.

Afrihost is not interested in pushing telkom to send a technician to resolve the fault - even though Afrihost manages the line for me.

I keep getting the runaround about when a technician will be sent. At this rate I won't be able to continue using their services, since the ADSL is incredibly expensive - and not being able to use it is impacting my ability to pay for the service.

My livelihood is directly affected by this negligence.

I'm already looking around for a wireless provider - MTN has coverage here in this area.

I wish I had something better to say, but this is ridiculous.