AVOID AFRIHOST LIKE THE PLAGUE...

Avoid Afrihost like the plague if you’re looking for any kind of Client Service. I have been trying since 6th January to change my monthly payment from credit card to debit order. To date I have sent THIRTY THREE MESSAGES to their operators at *** and ***. They all simply send me the same stock standard replies which invariably REDIRECT me to the same Client Zone website which does not function for this purpose- despite taking advice from a couple of individuals who suggested trying another browser. I’ve used three so far. I rather hope the majority of these people are no longer in a client service role.

During these past 7 weeks only one person phoned and I CAREFULLY explained to Wendy Noble the problems I had been experience with their Client Zone. She reverted by mail to say the “developers” couldn’t trace a problem. So I sent her a video which clearly illustrated that you can’t access the change to Debit Order option on the Afrihost website. THIS VIDEO EXPLANATION OF THE PROBLEM WAS NOT EVEN ACKNOWLEDGED. Shame on you Wendy Noble.

By the time I received my new credit card I decided to cut my losses and just update my existing card that was due to expire at the end of February rather than pursue this pointless exercise of trying to change to a debit order. But that option on the Client Zone didn’t function either. Mercifully I WAS able to ADD a NEW credit card and so I reckoned I was safe until my new one expires in 2024.

Not so. Two days after I loaded my new credit card the messages from Afrihost Client Service started streaming into my email telling me my card was about to expire at the end of February 2021…

For the sake of my sanity I decided that I would ignore these new missives. However, with seven days to go until the end of February, I have today received an SMS on my phone to tell me my credit card details, and thus my account payment, will expire in 7 days…

What on earth does one have to do to get someone at Afrihost client service/accounts/support to waken up and check their records? GET YOUR ACT TOGETHER!