Avoid Afrihost like the plague

So, I finally have fibre.... Woop Woop! You would think..... but no.... I signed up with Afrihost...... the reason was that they have won numerous customer service awards. Their customer service may be great if you never have a problem.... their agents are all lovely, sweet and rather fluffy.... However.... should you have a problem, OMG.... you get put in the too hard basket and there is absolutely no service.... And what is really annoying is, that I have not got off the starting blocks with them. It took them all of 10 minutes to sign me up. Now, nearly a week and I cannot connect. And they have all but disappeared. I have spend over 5 hours on calls with them, used up probably 100 min of air time, and begged them to call me to help. Nothing.... then, if you ask to speak to their team leader of floor manager - they duck and dive and refuse to talk to you... A circus.... do yourselves a favour and avoid Afrihost like the plaque.