ATROCIOUS SERVICE FROM AFRIHOST

Atrocious service from Afrihost. I use an LTE device from them. I havent had internet for 4 weeks now. Each time i log a call, their consultants (who clearly don't know what their doing as i question whether they have been given sufficient training) reset the device but still cant manage to have it fixed/ connect. I've requested the matter to be escalated numerous times - to no avail. Finally, one consultant says they will replace the device within a few days time. 5 days pass, i call again, and a different consultant says they will not be replacing the device due to lockdown - but the website clearly states that Afrihost will be operational during this period!. So what exactly am i paying for? I definitely will not be suggesting Afrihost to anyone i know!