NH
Nicky H
1 reviews | Active since Aug 2013
05 May 2015, 14:34
Atrocious service
Good web based service but don't phone them or you will want to cancel your account and move to another ISP.<br> <br> Was looking at increasing my package, selected wrong package so thought I could just call and get it reversed. They don't want to reverse it back to 66GB package so puts me on 30GB+30GB so eventually I will just have 30GB at same price once the double data special expires. <br> <br> Then I request 50GB+50GB not done. Spoke to accounts of no help, \their system is down"so will wait to see what I get charged for getting nothing. Only reason I type here is they are extremely unprofessional when dealing with customers just look at all the other complaints on here! """
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Afrihost.com's replyOfficial
05 May 2015, 15:18Hello frozenen,
We apologise for the problems you have had with the upgrade of your account.
We always encourage clients to make use of ClientZone, so they can manage their own account at their convenience. You were previously on a custom package with your 66GB option. Any changes to those packages can not be reversed.
We have yet to decide on what will happen when our promotion comes to an end in June but clients will be afforded enough time to log into ClientZone and cancel the service if they are not happy with the outcome.
You can do the upgrade to 50GBs in ClientZone. Under the Connectivity tab.
We apologise for the poor experience you have had with our support team.
Regards
The Afrihost Team
We apologise for the problems you have had with the upgrade of your account.
We always encourage clients to make use of ClientZone, so they can manage their own account at their convenience. You were previously on a custom package with your 66GB option. Any changes to those packages can not be reversed.
We have yet to decide on what will happen when our promotion comes to an end in June but clients will be afforded enough time to log into ClientZone and cancel the service if they are not happy with the outcome.
You can do the upgrade to 50GBs in ClientZone. Under the Connectivity tab.
We apologise for the poor experience you have had with our support team.
Regards
The Afrihost Team
Afrihost.com's reply05 May 2015, 15:18
Official
Hello frozenen,
We apologise for the problems you have had with the upgrade of your account.
We always encourage clients to make use of ClientZone, so they can manage their own account at their convenience. You were previously on a custom package with your 66GB option. Any changes to those packages can not be reversed.
We have yet to decide on what will happen when our promotion comes to an end in June but clients will be afforded enough time to log into ClientZone and cancel the service if they are not happy with the outcome.
You can do the upgrade to 50GBs in ClientZone. Under the Connectivity tab.
We apologise for the poor experience you have had with our support team.
Regards
The Afrihost Team
We apologise for the problems you have had with the upgrade of your account.
We always encourage clients to make use of ClientZone, so they can manage their own account at their convenience. You were previously on a custom package with your 66GB option. Any changes to those packages can not be reversed.
We have yet to decide on what will happen when our promotion comes to an end in June but clients will be afforded enough time to log into ClientZone and cancel the service if they are not happy with the outcome.
You can do the upgrade to 50GBs in ClientZone. Under the Connectivity tab.
We apologise for the poor experience you have had with our support team.
Regards
The Afrihost Team