Atrocious service

This rating relates to atrocious service I have experienced with regards to 2 monthly subscriptions to ESET Nod 32 Antivirus package. Which service I have subscribed to for the past 8 years. I recently bought a new PC and had to reinstall ESET on it, but the license keys were rejected. I contacted Afrihos Client Services on 18 Sept to request assistance. All recommended solutions failed and on 20 Sept I was advised that the matter had been referred to their Development team. Several email enquiries by me determine progress followed. More promises and eventual on the 11th of November 71/2 weeks after the matter was referred to their Development team I was informed that they were unable to assist. More fruitless suggested solutions followed all which had been tried before. On 17 Nov I again enquired as to the way forward to solve the issue.. To date no reply only silence. In the mean time I had been paying for the 2 subscriptions for both Oct and Nov while unable to utilise the product. On 23 Nov I finally decided that Afrihost was clearly unable/unwilling to solve the problem and cancelled the service, requesting a refund for the months in question and needless to say to date no response to my request that silence. I have been a client of Afrihost since 2007, and very disappointed at this total lack of service.