At my wits end
<p>I run an online marketing business from home. Needless to say, literally everything I do is online, so I am acutely aware of how my line is behaving at any given time. I am also very competent when it comes to understanding how lines work, how they should behave and what kinds of issues are naturally encountered with an ISP on a day to day basis. </p> <p> </p> <p>My experience with Afrihost, while starting off really good about 4 years ago, has slowly devolved into nothing short of theft by Afrihost themselves.</p> <p> </p> <p>For the last year, I have been paying for a 10MB/s line while receiving nothing more than somewhere between old dial-up line speeds (300k/s) to around a maximum of 2MB/s., with regular (up to hourly) line disconnects. </p> <p> </p> <p>I have phoned at least once every week for the last 2 months BEGGING them to fix my line. I have tried being nice, being demanding, being rude, being quiet, being a tomato.... NOTHING works. Every single person I have spoken to (without fail) has given me the same line over and over again... Your line seems stable from this end, allow me to reset your ports.</p> <p> </p> <p>Never in my life have I wanted so badly, to climb through a phone and physically throttle a person on the other side of the line as I have had with my weekly calls with a "trained" Afrihost representative. Never before have I had so many witless idiots attempt to console me and tell me that I am wrong, that the line is fine even when it is disconnecting every 20 minutes of the day and running at a quarter the speed of what I have been paying for.</p> <p> </p> <p>Just thought I should let everyone know the type of service I have received because I would not wish this on my worst enemy. If you know nothing about the internet, I doubt the service they provide will make any difference to anyone else, but if you are competent and know what is going on, steer VERY clear of Afrihost and their witless staff. </p>