Ashwin I read the Terms and Conditions now read mine

I got a month to month service for wireless data with AfrihostSA on the 3rd of August 2018, never signed any virtual contract, Terms and Conditions were never read out to me by the consultant who was onboarding me.

On the 13th of August 2018 7:30a am I received an invoice that states I am in errors for the amount of R425.03 I was worried cause I only had the service for 13 days, I asked myself why would they debit me in less than a calendar month since inception of the service (my data services were active at the time)

I then decided to call on the 14th of August 2018 to seek for assistance the results were appalling.

I spent 2 hours on the call agents lack a professional ear they refused to acknowledge my concern.

I asked “HOW IS IT POSSIBLE TO ACQUIRE A SERVICE ON THE 3RD OF THE MONTH AND BE BILLED ON THE 13TH OF THE SAME MONTH?

Mathapelo, Nhlakanipho, Sbongo and their Supervisor Thulani they failed to answer then I was referred to the manager whom I had to wait for to contact me and eventually he did.

In less than 2 minutes on the call I was told to read my Terms and Conditions and I can prove. S - Afrihost.com ********** Hi there Sanele We trust you are well :) Here are all terms and conditions on the account for pro rata and fees that you will pay. https://www.afrihost.com/site/page/terms_and_conditions/category/general_terms. Kind Regards Sheldon S - Afrihost SupportAfrihost.com

Ashiw was so rude to me, I even opted on cancelling this product on the call because of the bad service I received from him which he was not moved by my concern non what so ever, his only response was Read the Terms and Conditions.

I READ THE TERMS AND CONDITIONS Ashwin as you suggested, which clause does it stipulate that I will be billed in 13 days of inception? Which one?

Do you want to know how many consumer laws you’ve violated? I’ll share

1. You refused to acknowledge my concern. 2. You violated my right by not assisting me as your costumer. 3. You violated my right by not opening a case which is your standard procedure. 4. You suspended my account without following procedure immediately after I spoke to you. 5. You were rude to me, and frankly you didn’t care if I escalated you. 6. Right to plain and understandable language. 7. Right to fair just and reasonable terms and condition

Ashwin please find the Acts of the above mentioned here’s the link: http://www.banking.org.za/consumer-information/legislation/consumer-protection-act

Afrihost I want Ashwin to solve the mess he created in my account.