Arrogant Disgusting service

I requested assistance with our connection that has been down since last night. After a few things that they asked me to do on my side (some which I have been doing since last night) I noticed a condescending tone from this person. Assuming I do not know the difference between rebooting and resetting, I even asked what they think of their customers. Long story short, the connection is still not restored.

2I was then advised that they will log a ticket with Vumatel and that I would be contacted between 24-48 hours, I stated that This is the second time that this is happening this month and the previous incident left me 4 days without connection (2-6th June). As a person who works from home I am unable to make an income if I do not have connectivity, I expressed that I am at a point where I am considering an alternative service provider and her response was "The issue is not on Afrihost's side, its Vumatel's. So moving to another service provide will still have the same issues, untill Vumatel fixes this, which I have asked them to." Now I understand that Afrihost works with Vumatel. I am the customer here and I receive invoices from Afrihost which I have paid in full every month and have not missed a single since I took up their service. I honestly think that it is an extremely reckless thing to say such statements to customers and I for one take great exception to that. I even mentioned that my download and upload speed are not even half of what I pay for and even that was down played.

I asked to have their manager call me and was sent this response "Kindly advise what you require an urgent phone call in relation to." "My manager will want to know what you want a call in ration to"

Clearly everyone at Afrihost is too busy to assist/service customers and in today's economy I am sure that business is hard but clearly the mighty Afrihost has a lot more and don't need some of us. Good luck as you will be receiving a cancellation request from me