Appalling support.

They host my domain. Email mostly down for a day. Sent email describing problem at 10:15 via my backup server. Ignored by Afrihost. Repeated email at 13:03. Ignored by Afrihost. Repeated email at 15:00. Ignored by Afrihost. Checked their website for problems. According to the website "Hosting: all is well". Tried website chat facility. Returns ""Our Agents are not on shift at this time". Tried whatsapp chat. Says "Looks like you don't have WhatsApp installed!". Well I do and use it extensively. Tried a phone call. Get "We have had an influx of calls, your call will be handled in 15mins." 25mins later got answered. The support person said she would put me through to a technical person. Got the "We have had an influx of calls..." again. About 30 mins later spoke to someone with more knowledge who admitted their server was down and their techies had not identified the problem yet. Maybe fixed tomorrow. How about switching to the backup server? Oh, you don't have one? What kind of service provider is this? My conclusion is, an incredibly badly run one.