Appalling service from Afrihost and Cell-C now damaging my business!

I have had it up to here with both Afrihost and Cell-C. For the past few weeks my router has been cutting out with increasing regularity to the point that it is barely working now. This is unacceptable as I work from home and this is now having a serious impact on my business! I have now phoned Afrihost 4 times in the last week and every time I get told it’s a problem with Cell-C and there is nothing they can but they are “aware of the issue” as if that is helpful to me. Yesterday I spoke to a manager at the call centre and asked when this would be resolved and they couldn’t tell me (fair enough if that is the honest answer) but when I asked if there was some alternative they could give me (send me a free ****le, whatever just SOMETHING) he said “no there is nothing we can do at this time” but that I was “welcome to cancel the service” (which I would do in a heartbeat were it not for the fact that I am signed up with Afrihost for my fibre which is currently pending in my block so I am stuck with them). I get it, as a service provider myself I understand what it is like to be caught between the needs of a client and a supplier that is not delivering, it happens. But when it does you MAKE A PLAN! This is now causing me to lose money on daily basis (in inverse proportion to my increasing blood pressure!).

The best part, when I asked WHY this is happening I was given a longwinded explanation that basically amounted to: we [or Cell C, it wasn’t made clear] signed up too many people and now the network cannot handle the load and (I am quoting directly) they need to “build more towers”…Oh well don’t let me interrupt the massive infrastructural project you need to undertake before you can provide a basic core service to your clients! The fact that you can’t keep up with your customer’s demands is NOT MY PROBLEM, providing internet is your job. I have had enough of this nonsense, make a plan for your customers!

I want a refund for my last bill and I refuse to pay another one until this is sorted out!