Appalling service from Afrihost! 😡

We’ve been experiencing frequent outages in our area due to the incompetence of Afrihost and Vuma Aerial combined.

The client support teams dodge questions when asked what the cause is. They employ ridiculous stalling tactics to delay providing clients with updates such as:

- you never deal with one support person, but many, so your complaint gets lost in translation. - they tell you to reboot the ONT box, router and restart but even when you inform them you’ve been doing it many times but can’t get signal. - they don’t report the issue on the ‘fibre problems” webpage, when you ask why, they don’t respond. - when you call them directly to ask that they send an email with sufficient information about the cause of the outages, they say they’ll send it but NEVER do. Another stalling tactic. - They don’t communicate with clients by sharing any updates from their technicians who are apparently on site resolving the fibre break. - They’re lines are always jammed packed which goes to show how many people are experiencing issues with this ISP. You run out of airtime trying to reach them.