Appalling Service

I am very disappointed with the service I have gotten from Afrihost, I recently moved premises and was advised that the migration would be seamless but turned out to be a nightmare. I have been reassured to keep my WiFi on but nothing has happened, I have reached out to them and they keep giving me the same response, it is obvious that it’s not working yet they see no need of escalating. The service and urgency is appalling.