Appalling Service

I have logged a call with Afrihost for constantly struggling with connectivity. I was not contacted by anyone and received an sms today the matter has been resolved. I would like to know how please because I still cannot connect to the internet. I called customer care line for Afrihost and advised the agent if I am not assisted I am cancelling the service and he offered to transfer me to have it cancelled. This attitude shows me exactly what Afrihost thinks of clients as a loss on one client means nothing to the customer service team.

I need to know how the matter was resolved when I am still experiencing problems. I need a technician to come and and see exactly what I experience.