APPALLING & INEXCUSABLE CUSTMOER SERVICE

All I have had since 29 July 2025 until today is problems with the fibre and accounts department. I'm still waiting for my account with afrihost to be resolved. Afrihost took payment from my account in August to the value of R687.00 for a service they didn't render me. and now they are threatening after me communicating with Afrihost that should they not fix my account their payment will not go through. Then I receive an email from the accounts department saying the following when they still have not done their work and fix my account. I was only connect or online on the 23rd September after VUMATEL and AFRIHOST FIBER DIVISION put me through the ringer. Moving a line from Cottage 8a to Cottage 7 in the same premises it took them over a month and half. Message from Afrihost accounts division: If the balance on your account is not settled in full, your services will be suspended on 17th November 2025 You will then also have to pay a Reconnection Fee in order to re activate your account AND wait up to 72 hours from receipt of payment for re activation. We definitely don't want this to happen to you so please make the payment as soon as you can.

AFRIHOST ACCOUNTS kindly credit my account with R687 and charge me correctly for a service connected from the 23rd September to 30th September.

Regards Maria da Silva