Appalling Customer Services

I would rate a Zero if it was ever possible. I have never dealt with a company so large yet so ***********. I took one of their minor non contractual package of a fixed wireless wifi modem towards the end of Jan, the following summary of series of events left me traumatized: - I asked how payment is handled and when payment is expected, no one ever responded to my email. - My account was billed as of the 1st of Feb. taking into consideration that I only get paid on the 25th of each month, the payment on the 1st of Feb was not in the January budget and noone cared to inform me. - the services were then suspended due to non payment on the 20th of February. - Till this day 06/04/2018, the modem has not worked. - I paid the outstanding amount on the 23rd February when the services had to be put back on the very same date. - this was not achieved - After speaking a number of clueless technical support representatives, one declared the device faulty. - They opted to have it returned to the office for diagnosis - I went through such ordeal trying to the device back to their warehouse due to an incorrect procedure communicated to me by another *********** representative. - i finally got it to them. No one called me to confirm receipt or to advice me of the procedure from there on. - I took my time and contacted them and was told it takes 2 weeks to know what the matter was. - I waited that two weeks to be told the sim card is faulty (which they provided) not the modem. - I had to hunt them yet again to get them to tell me when they can order me a sim and return my device. - Till yesterday I engaged with a "Supervisor" who has proven to me just as *********** as the rest of his team. - He further told me the device+sim was handed to the courier service, but could not give a tracking number to the courier company. - He later told me the courier lost the package - JOKE right!!! - He assured me he would order another new device and sim to be delivered today. - Today when I followed up, he tells me he never received my delivery details. - Meaning the package still hasnt been scheduled for todays delivery. i have to wait another week. - I have emailed the team and requested for the cancellation for their deal. - I refuse to deal with service levels so poor my stomach turns - Their overall, callcentre/support team is ridiculous beyond measure. I'm shocked at the fact that they are still fully operational with standards so low.