Appalling Customer Service

Absolutely terrible service from the team at Afrihost.

I am a new customer, and it has now been over 96 hours since my fibre was meant to be activated, with no resolution in sight.

I escalated the matter to a Team Lead (Tshilidzi), but even that has not helped — it has now been over 48 hours since the escalation, and I am still struggling to get consistent, meaningful feedback.

Communication has been extremely poor:

Delayed responses Inconsistent updates Having to follow up repeatedly just to get basic feedback And to top it off, I have even been addressed by the wrong name — which shows a complete lack of attention to detail

As someone who works in IT and deals with ticket management daily, I can confidently say this level of service is unacceptable. There is a clear lack of ownership, urgency, and accountability.

What makes this even more frustrating is the amount of positive feedback Afrihost receives online regarding their customer service. Based on my experience so far, I have not seen any of that reflected in reality.

For a new customer, this is a terrible first impression. If this is the level of service provided at the start, it does not inspire any confidence going forward.

Extremely disappointed.