Appalling

On the 24th of December 2019 I cancelled my LTE with you due to the following reasons:

1) I was told that my router was compatible with the sim card, after using the sim card in my router (for 2 weeks) the WIFI was off so I loaded and additional 50Gig for R300, still nothing. I phoned in and with a very rude and "eager" consultant I was told that my account was suspended due to incompatibility between the sim card and router.

2) I asked if I can then use the sim in my phone seeing that I just bought R300 additional data and was told no it won't work, so when I said that I will then cancel the LTE package will my R300 be refunded the consultant said "yes as soon as you cancel your subscription on the app the money will automatically be refunded to your card"... so I cancelled the subscription no money paid back and yesterday on the 1st of January 2020 money goes off my account for a service I cancelled and haven't been able to use since the 23rd of December 2019.

3) I phoned now on the 2nd of January 2020 after holding for a while to talk to the accounts department, and this consultant tells me that he will put me through to the guy I spoke to on the 23rd of December 2019, I said thank you... the waiting time is 19 minute...

Now look I am really starting to get frustrated! I would love for someone who actually knows how an accounts department works to contact me back so that the money that was deducted can be refunded as well as the R300 I paid for data that was not used.