Appalled by Afrihost service

Vuma Reach + Afrihost= Pathetic service.

I had thought Afrihost was a good provider but I guess I was wrong. I’ve been without internet connection for over week and when I follow up I’d find that my issue hasn’t been escalated. I would get different responses from the agents everyday which was absolutely frustrating as no one seemed to know what was going on. No feedback is provided on the status of your issue you have to constantly call them everyday( while being made to hold for long , transferred and waiting hours to actually speak to someone) otherwise no one will update you. Their consultants are friendly especially the WhatsApp staff I’ll give them that, but when it comes to getting things done I’m not too sure about that as no one seems to know the answer.

I don’t even want to mention getting credited for your account you get sent from pillar to post when they have to refund you for your downtime but they are so quick to debit your account without even checking if everything has been resolved. I’ve been with another provider before and they were quick to credit my account and at some point I was not charged for the month due to downtime. The service that I’ve received has been appalling and I may be switching to another provider that will actually go the extra mile for a customer and provide great value for my money.