Appaling service, no follow up

I have been trying for over 2 weeks to get a detailed billing of my data usage. I have spoken to 8 different call centre staff who have not been able to resolve this issue. I have been transfered to he LTE department many times, I have requested that a manager or supervisor contact me to escalate this further... Surprisingly, no one has contacted me. I am being billed for x amount of data and I can assure you that I have not used this amount of data, hence my request for the detailed logs. Afrihost response is... We have logged this with telkom and are awaiting their reply... For 2 weeks!!!! Totally unacceptable. I will be looking for a new service provider in the new year.