Apauling service from Afrihost and Cell C

I bought a router from Afrihost and it was with Cell C as the service provider, from the web site I researched the coverage area on their web portal and found that a service of 10Mb to 50Mb was expected and even promises of up to 150Mb.

Once the router arrived I receive a ping speed of 1200ms and an download of 1,7Mb an an non existing upload of 0,04Mb. After numerous calls to the support team the speeds never got any better. I proceeded to request that the service be cancelled after battling for about 2 weeks. Only to be told that and ID document had to be uploaded for some odd reason.

Having uploaded the ID document I again requested the service to be cancelled only to be told this time that they were in the process of running their billing and that I had to wait till the 1st of October 2018 to cancel the service, this would yield another month on a non existing service. Apart from this bureaucracy I the client have to foot the bill of R999 to cancel the service.

The total I'm out of pocket will be R999 (Cancel) and R350 first month and another R540 for October. This for an empty promise by Cell C and Afrihost for a total of less than 10Mb data used.

I would strongly advice any prospective client to steer clear from entering into any data service from Afrihost and Cell C.