Apathy and total incompetance in resolving issues

<p>I have a number of services from Afrihost (mobile and ADSL) and over the past month have experienced endless trouble with the ADSL portion of the offering. I run my business with a major dependency on internet access as I work for a global company and as a result have opted for 8Mbps line. Over the past month I have reported problems on this line because of performance. In actual fact I get below 1Mbps up and down loads (documented proof attached) and have reported this a couple of times for investigation. To add insult to injury my ADSL internet has been down for the past two days and I am unable to conduct my business as a result. The Afrihost support guys say it has been escalated to Telkom and that the matter "is out of their hands" now but why then offer a service where the ISP and line management is bundled when you can't help me? I asked that a senior manager calls me to discuss this and guess what - nothing happened as well. I absolutely can't wait for FTTH to be installed as I will then be rid of both Afrihost and Telkom. Their commitment to solve my problems are shocking to say the least.</p>