Apathetic service

I called their call centre more than a month ago to advise I am moving and require a migration. I was then told it takes 24-48 hours. I then called back on Wednesday morning to arrange the migration. Today is Monday the 12th and I still do not have internet. I wa first told it was the previous owner who funny already has her new line with doing a migration, then I am told is is Vumatel who then tell me the ISP address is expired. Then no one works on weekends to offer support!! So can someone here me as a very unhappy client needing urgent assistance so that I inform can so my job!!