ANNOYED WITH AFRIHOST

Om the 19th August 2023 Telkom came and put a line at my home. I get an email your fibre line is active. I go home no connection and NOTE IM ALRRADY INVOICED FOR SOMETHING IM NOT USING. 20 August I sit on the phone talking to someone trying to get me connected ..after investing all that time still I'm not connecting. EVERYTIME YOU CALL YOU MUST GO THROUGH THE SAME LENGTHY PROCESS WITH A DIFFERENT person. AFRIHOST SENDS THE TELKOM GUY AGAIN TO MY HOME..HE CHECKED EVERYTHING AND SAID MY LINE IS FINE ..HE CONNECTED WITH TELKOM ROUTER. AND IT WORKED. HE SAOD Afrihost needs to connect me..the problem is with them. Even another ISP.told me they cannot connect me because Afrihost needs to release me.Note I'm invoiced and it's 3 days going and I have no internet connection BUT I AM SUPPOSED TO BE LIVE. I TOLD AFRIHOST I CANNOT PAY FOR SOMETHING IM NOT USING .If I call a plumber he fixed my toilet I can see what I paid for. Now the ACCOUNTS DEPARTMENT IS FLOODING ME WITH YOUR ACCOUNT IS IN ARREARS. AND THEY ADDING INTEREST FROM R407..to over R1000. Afrihost before you invoice ANY CUSTOMER THEY NEED TO FULLY CONNECTED..I MEAN ACTUALLY LET THERE BE WIFI USAGE FROM ME... AFRIHOST IS NO LONGER what they use to be......STAY FAR AWAT FROM THEM I CANNOT BELIEVE THEY NOT ACKNOWLEDGING THAT I WAS NOT CONNECTED FROM THE DAY THE TELKOM GUY CAME. AND TO TOP IT YOU FORCING FOR PAYMENT. IF I WAS CONNECTED WHY DID YOU SEND THE TELKOM GUY BACK..