Annoyed!

Hi, I have upgraded my line though the client portal from a 4mb line to a 20mb line, (ADSL). upon doing this my line went dead(no syncing) so i called Afrihost and unfortunately i didn't take the first operators name, but he said that my router is not compatible with a 20 mb line which is not correct as i work in the industry and my router supports speeds up to 24mb per second, so i told the representative that i would then rather go up to a 10 mb line so that i can get it working, so he cancelled the order for the 20 mb line and processed a order for a 10mb which they said will take 48 hour, this is now the 3rd day, i called this morning and Dwayn told me that my order for the 20mb haven't even been processed, after their client zone and SMS confirmation confirmed it was, what makes this worst is that i was billed for the upgrade to a 20mb line which never worked,<br> <br> my line have not sync'ed for 3 days now and out of the 8 people that i spoke to at Afrihost no one can tell me why my service is down, Dwayn told me that i have to wait for telkom to assist, <br> <br> Why am i paying for a service that clearly cant be delivered to me, <br> i will definitley be looking at other service providers,