*********** and Disappointing

A relocation of my fibre line was requested on the 18th of September (for the 30th of October). I received multiple different stories from different agents when I lost connectivity after moving. One agent informed me that I must leave the ONT behind and take the router only. The next agent informed me that the address was simply changed since the FTTH provider, the ISP and the package remained the same. This agent also advised that I retrieve my previous ONT from the old premises.

The new address previously had a fibre connection, yet, after a month and a half, Metrofibre cannot find the ONT box at the new address..! This is as per Afrihost. Afrihost comes across as *********** and lazy. Nothing was done to follow-up or resolve the problem.

The WhatsApp will disconnect you within minutes and the new agent on the line will not be able to / not want to read the previous messages. Leaving you to beg for assistance once again.

The managers will gladly provide you with email addresses to which complaints and concerns may be sent, however, they do not care enough to respond.

As a customer of 2 years, I expected more from my ISP as I could have saved myself the trouble by moving to an ISP which is cheaper. This is what loyalty got me... Day 4 of no fibre for someone who works from home.