an otherwise very customer-centered company *****ed up royally

<p>I have been with Afrihost for a few years now and had become somewhat of their fan. So much so, that I not only moved my DSL and data to them but 3 mobile phones as well, together with voice and mobile data.</p> <p>However, over the last 8 weeks they completely lost all credit with me. I am now at a point where I will switch over to the next company that bothers to contact me. I really don't care about the price, I just want a decent service.</p> <p>This is what happened:</p> <p>I wanted to replace my SIM card. The cheapest way is to get a new SIM at any Checkers for 1.- and have it RICA'd right there an then. I trusted Afrihost's customer service so much that I paid them the required 149.- to have a new SIM delivered to me, and RICA done on premisses. That was 8 weeks ago.</p> <p>The SIM arrived, I provided all documents required, and that was the end of it, nothing happened from there on.</p> <p>The new SIM was never RICA'd, despite all their confirmation to the contrary. I contacted their support. Besides empty promisses, no help. Nowadays they don't even bother reading one's replies, such were their answers to my emails. I asked to be escalated to a manager and was contacted by one, but she never bothered to help me. I called and asked for help, no result. 8 weeks of wasted time and phone calls.</p> <p>Finally, today I just went to Checker's, had the SIM RICA'd within minutes and moved my old phone number to the new SIM. Very easy and simple.</p> <p> </p> <p>Again, a very promissing company that seems to be growing too fast and forgets about one of their most important assets: existing customers.</p> <p> </p> <p>Be aware before ypou sign up with them!</p>