Almost 4 weeks now and I am still without a router

<p>My wifi router started giving me problems about a month ago and I requested help from Afrihost. I was first advised to reset the device, but after it proved the device was faulty, I was advised to submit a return request on the Customer Zone. (the device was still under warranty). It took a lot of begging and daily follow-ups for Afrihost to finally collect the device from me and now it is taking them almost another week to figure out that the device isn't working (which is very obvious if you just try to switch it on).</p> <p> </p> <p>It is now almost four weeks later and I am still without a new router, while I am paying for a service that I can't use. There is no feedback on progress from the company and to me it just seems like they are not at all interested. I used to get very good service from Afrihost, but this has gone from 100% to -200%! </p> <p> </p> <p>Just fix my router or send me a new one so I can get on with my life, please!</p>