AIRMOBILE - Really bad service, do not port over to them

I’ve been absolutely frustrated with Afrihost Mobile’s service, particularly when it comes to their SIM card delivery and replacement process. The issues started with a faulty SIM card, and what followed was nothing short of a nightmare.

First, communication around delivery is non-existent. I had no idea when my SIM would arrive. Then, when I received it and tried to resolve the issue, things went from bad to worse. They require a selfie with my ID and the date written on a piece of paper to process a replacement. Fine, I did that, but after multiple attempts and weeks of back and forth, they couldn’t read my ID. This, despite the fact that I am already RICA'd with them!

I ended up sending multiple selfies over three weeks, only to be told each time that my ID was unreadable. I even had to deal with four different people, and no one was able to resolve the issue. To top it all off, one representative, Celester, accused me of sending the same selfie over again, without checking properly – it was obvious I had sent a different one.

The lack of professionalism and inability to resolve even the simplest issue is shocking. I honestly can’t believe how poorly this has been handled. I would strongly advise against using Afrihost Mobile unless you want to waste your time on endless, unproductive back-and-forth.