Agent was unhelpful, didn't even check to confirm if the issue was my SSL Certificate and lazy

Im really shocked by what kind of customer care consultants you all hire. Like where do you find these people because its shocking that every time I deal with Afrihost agents I end up stressed and angry and swearing at them.

1. Today is the second time this month I can't access my emails due to a proxy server error. I am on the brink of securing a R100k deal which is life saving literally! And your stupid agent Fumani R is useless as ****. 2. I contacted the whatsapp line to get help as I need my emails to work! Fumani R sends me a link, I managed to get in but it still isn't working on my normal link to access my email. Then I try the link again and it won't asd its flagged as unsafe 3. Fumani then takes focus off the issue to tell me my SSL certificate is expired WITHOUT CHECKING! Then sends me a link to read. But now I am confused because my SSL certificate is renewed automatically! I have had this hosting account for a few years already this is the first I have had to renew my SSL certificate myself 4. I try ask Fumani for explanations and am told to just read the link then I will understand but my question is why now? Surely they can tell me why now? Why must I read the link when I am talking to someone who is supposed to be helping me! 5. Fumani doubles down, refuses to explain anything then got angry when I told them to **** off. Lets get one thing straight, this is not the first time one of your agents have been so damn unhelpful and rude, useless and lazy and its because of this that we are getting angry because our livelihoods are literally at stake, had the agent gotten off their lazy ass and actually done the ****ing job they are paid to we wouldn't get angry in the ****ing FIRST PLACE! 6. I logged into my client zone to see my SSL certificate was in fact NOT EXPIRED! 7. I try speaking to a new consultant who also confirmed this! This means Fumani didn't even bother to check before trying to fob off a link to me without checking anything? 8. Turns out there was a problem with the server like I told Fumani FROM THE START! Had Fumani not been so ****ing lazy, I would have sorted this issue out in a few minutes like it was when the second agent handled my issue 9. This isn't the first time and it seems Afrihost loves to hire lazy agents