Afrishost Terminating my subscription without noticing me

I got this really strange email saying my Fiber service was canceled. I was shocked because I never asked to cancel my subscription with AfriHost. So, I reached out to their support team and spoke with Bonginkosi, who was really nice. She couldn’t figure out what went wrong, but she escalated the issue to her team on December 10 at 6:11 PM.I made sure to tell her to let her team know not to cut off my internet since my business relies completely on it. But when I woke up the next day, I had no internet. I contacted support again and ended up talking to Ompha, who was not helpful at all didn't care at all, He showed zero empathy and just kept saying to wait for a response. I asked to speak to a manager, but all I got was an email address to reach out to them, even though the manager, Flossie, was right there.This whole situation has been really frustrating. I specifically asked them not to cut my internet because my business depends on it, yet here I am without any service, which has really impacted my work. The mistake was on their end, and the least they could have done was keep my internet running while they figured things out. I already paid for December, so it feels really unfair that I’m being penalized for something that’s not my fault. Overall very disappointing , BAD SERVICE