AFRISHOST CANCELATION FEE

I ordered a lte package from them with a router. The speeds was very poor for gaming so I canceled. I did not know there was a cancelation charge of R999. I asked them several times, if they could void the cancelation if I reinstate the package. No one actually gave me an answer. They disabled the SIM. I then went manually and ordered the another package from them without the router but they still deducted the cancelation fee.