Afrihsot a waste of my hard earned money!!!!

Afrihost you are literally making my blood boil. I emailed your team asking how one goes about cancelling and moving over and I asked a question with question marks. Your staff just went ahead with cancelling my account!!!!!!!!! Do you not train your staff how to read basic emails and answer the questions we are asking? Now to reconfigure this line is taking time and I am loosing money on my hourly job AGAIN. I FUMING RIGHT NOW I am still currently trying to figure out who to move to but they just go ahead and cancel the account but still want to debit my account for a service I do not even have and lost days pay. Previous issues was from 6th February ( evening ) - Wednesday 15th February. That is a total of 10 days with no internet. I PAY R1197 for what? And all they credited me was R300 what a joke 🤣